Exchange & Return Policy
1. WarrantyAt Silveraty, we inspect every piece before shipping to ensure its quality and condition, and we guarantee that your product arrives matching the specifications shown on our website.
2. Damaged or Non-Matching Products
If a product arrives damaged or does not match the item ordered, the customer may request an identical replacement or a full refund, subject to the following:
- Notify us within 24 hours of receiving the order, with a photo showing the issue.
- Return the product in the same condition in which it was received, in its original packaging.
Once we receive the product, it will be inspected. If the defect or mismatch is confirmed, we will send the customer an identical replacement or refund the full amount paid, including the product price and shipping fees, and the store will bear the round-trip shipping fees. If the item is out of stock, the full amount will be refunded.
3. Exchanges
Exchange requests may be submitted within 3 days of receiving the order, subject to the following:
- The product is intact, unused, and in its original condition with the box and all accessories.
- The replacement product is of equal or higher value.
- The product was not made to order.
- You provide the order number, the code of the product to be exchanged, and the code of the replacement product.
Once the exchange request is approved, we will send you a shipping waybill, and you will drop off the product at the nearest branch of the shipping company. The product will be inspected upon arrival, and if it meets the conditions, the replacement will be shipped after payment of round-trip shipping fees of 50 within Saudi Arabia.
4. Non-Exchangeable and Non-Returnable Items
- Earrings, for hygiene reasons.
- Made-to-order items, such as pieces engraved with names.
- Used or damaged items, or items no longer in the condition in which they were received.
5. General Terms
- Any exchange or return request that does not meet the above conditions will not be accepted, and the product will be returned to the customer at their own expense.
- If the customer does not collect the shipment within the period set by the shipping company, the shipment will be returned to the store, the order will be cancelled, and the amount will be refunded after deducting shipping fees.
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